Barbara Glanz is here and she works with organizations to improve morale, retention and service. And she's known for her inspiring presentations on employee engagement, customer service, appreciation, recognition and kindness. She's the author of 13 books, including The Simple Truth of Service. Now, she has a whole series on care packages for the workplace, and 180 ways to Spread Contagious Enthusiasm. And she was voted the best keynote presenter you have ever heard, by Meetings and Conventions magazine.